Here you have the answers to the most common questions about our home:
How to use the TVs
This lovely vacation home has Samsung Smart TVs in the living area and in the king and queen bedrooms. For watching live TV, please select the Samsung TV+ app. If you want to use any other streaming service, just log in using your own username and password (and don’t forget to logout before your checkout!)
How can I adjust the house temperature to my liking?
The AC thermostat is located upstairs just in front of the stairs.
You can set it to cool or warm, and to adjust the temperature. The AC is programmed to cool up to a minimum temperature of 70F because, due to the local warm humid weather, at lower temp there’s a risk of freezing the unit.
Just in case you missed the information in the listing, when the front or back doors are open for more than 5 minutes, the AC automatically turns off, also to prevent the unit from freezing. But it resumes operation once the doors are closed again. Please pay special attention to the back doors, to be entirely closed, because if it’s not, the sensor will detect it as open. To be on the safe side, re-open and close them tight.
WIFI seems to have problems:
In case WiFi does not work properly, please reboot the router. It’s located on the kitchen countertop. Please unplug it, wait 5 minutes, then turn it back on, wait 5 minutes, and try to connect again. To confirm that that worked, you should see the SSID you were connected to with your device, disappear (when unplugged), then appear (when plugged back in).
Trash collection and recycling:
Trash and recycling are collected once a week. You will see two bins outside, by the garage door. The one with the brown lid is for trash (you must put it into trash bags because loose trash will not be collected, if not, it is subject to HoA fines), the one with the blue lid is for recyclables. Please put the brown one on the street on Tuesday after 5 PM (for Wednesday pick-up) and the blue one out on Wednesday after 5 PM for Thursday pick-up. You can put both back near the garage, Thursday evening or Friday early morning.
Kitchen or Bathroom Electrical Outlets do not seem to work
The electrical outlets in the kitchen are GFCI, so it is probably that the test button has been pressed by accident. Those outlets have a safety mechanism and stop functioning when the Test button is pressed. It is required to push back the Reset button to reset the breaker.
Make sure that the reset button is not pressed in any of the restrooms, because if one is off, the electrical outlets in all the bathrooms are non functional.
The bathroom door was locked from the inside
Inside one of the kitchen drawers there is a Kwikset Interior Door Emergency Key ( a tool to unlock the doors).
Please use it as indicated in this video.
The toilet is clogged
Please be mindful of the fact that Florida toilet systems cannot take anything other than a minimal amount of toilet paper. In the event of a plugged toilet please try using the plunger supplied in the house. In the event of an overflow please turn the stop valve off, located behind each toilet. If you require assistance, please call us immediately. Please note that the cost of calling a plumber due to misuse will be charge to the registered guest.
How to use the dishwasher:
To use the dishwasher, load the appliance with dirty dishes, placing soiled pots and pans on the lower rack and glassware and dishwasher-safe plastics on the top rack. Fill the detergent compartment with a detergent tablet (make sure you don’t mistake the dishwasher pod for a cloth washing machine pod!), with the door open, select the desired program (we suggest using the Normal program), press the Start button, and upon closing the door, the cycle will begin.
In the event the garbage disposal is clogged, do not use the dishwasher because both appliances use the same water discharge, and using the dishwasher will generate a water overflow in the kitchen floor and cabinets.
How to use the garbage disposal:
The garbage disposal on-off switch is at the right side of the sink, labeled ” Disposal”. Please only throw food waste into it.
DANGER: Keep your hands out of the garbage disposal. Never put grease, oil, non-food items, or any object such us metal or glass into a garbage disposal. Elements like a mac-and-cheese leftover, or pasta, will jam the mechanism, requiring a plumber to fix it. Please note that the cost of calling a plumber due to misuse will be charge to the registered guest.
In the event the garbage disposal is clogged, do not use the dishwasher because both appliances use the same water discharge, and using the dishwasher will generate a water overflow in the kitchen floor and cabinets.
Can I receive packages at the resort?
You can receive packages at our vacation home. Please have all packages mailed to the home address, at your name.
The only packages that will not be accepted for delivery are packages sent via USPS (United States Postal Service).
If you want to order from a supermarket, please ask the store to announce at the gate, and the security guard will let them in. Deliveries have to be done at your door, the resort does not receive this kind of goods for you.
As your hosts, our main goal is to make you feel comfortable at our vacation home.
If you need help from the resort security team, you can reach them at (407) 396-3130 or (321) 442-2778
We are always online, so messaging is the easier way to reach us.
Feel free to contact us through channel messaging or email at hello@regalmanagers.com
Regal Managers office: (407) 734 0999 – Mon to Friday 8 am to 3 pm.
For House related Emergencies contact us at any time 24/7 .
If it is a medical or criminal emergency, please call 911.
REGAL Managers – Vacation Home Rentals and Property Management in Orlando, Kissimmee, Celebration, Dr. Phillips, Belle Isle, East Orlando, and nearby areas